Microglams Privacy Policy

Microglams (“Microglams,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, make a purchase, sign up for marketing, or otherwise interact with us (the “Services”).

By using our Services, you agree to the collection and use of information as described in this Privacy Policy.

1) What personal information we collect We collect personal information in the following ways:

A. Information you provide to us When you place an order, create an account, sign up for emails/SMS, contact us, or leave a review, you may provide:

• Identifiers & contact info: name, email address, phone number, billing/shipping address
• Order details: items purchased, order history, gift messages, preferences, communications with us
• Account info: login details (if you create an account)
• Customer support info: messages, photos you send us, and other information you choose to share

B. Payment information Payments are processed by Shopify and/or third-party payment processors. We do not store full payment card numbers. Your payment processor may collect:

• Payment card details, billing info, fraud-prevention signals

C. Information collected automatically (cookies & similar technologies) When you visit our site, we (and our service providers) may automatically collect:

• Device & usage data: IP address, device type, browser, pages viewed, clicks, time on page
• Location data: general location inferred from IP address
• Cookies / pixels / tags: used for site functionality, analytics, and advertising

You can control cookies through your browser settings and, where available, our cookie/consent tools.

2) How we use your information We use personal information to:

• Process and fulfill orders (payments, shipping, returns, exchanges)
• Provide customer support and respond to inquiries
• Send transactional messages (order confirmations, shipping updates, service notices)
• Improve our website and products (analytics, troubleshooting, testing)
• Market and advertise (email/SMS, retargeting, measuring ad performance)
• Prevent fraud and security issues (risk screening, protecting accounts and transactions)
• Comply with legal obligations (tax, accounting, regulatory requirements)

3) How we share your information We share personal information only as needed to run our business, including with:

A. Shopify Our store is hosted on Shopify. Shopify provides the e-commerce platform that lets us sell our products and process orders. Shopify may collect and process personal information for hosting, checkout, payments, analytics, and security.

B. Service providers We may share information with trusted vendors who help us operate, such as:

• Payment processors
• Shipping carriers and fulfillment partners
• Email/SMS marketing platforms
• Website analytics providers
• Customer support tools
• Review apps and loyalty programs (if used)

These providers are allowed to use your information only to perform services for us.

C. Advertising & analytics partners We may use tools like pixels and cookies (for example, Meta/Facebook, Google, TikTok, Pinterest, etc.) to:

• Show you relevant ads
• Measure campaign performance
• Understand site traffic and conversions

These partners may collect information through cookies and similar technologies when you visit our site.

D. Legal reasons and business transfers We may disclose information if required to comply with a legal obligation, protect rights and safety, prevent fraud, or in connection with a merger, acquisition, or sale of assets.

4) Marketing choices (email & SMS) Email You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails.

SMS (if offered) If you opt into SMS, message and data rates may apply. You can opt out anytime by replying STOP (or using the method described in the message).

Even if you opt out of marketing, we may still send transactional messages about orders or account activity.

5) Cookies and tracking technologies We use cookies and similar technologies to:

• Keep the site working (cart, checkout, security)
• Remember preferences
• Understand site performance (analytics)
• Run advertising and measure results

You can:

• Adjust your browser settings to block or delete cookies
• Use “Do Not Track” controls where supported (note: many sites do not respond consistently to DNT signals)
• Use any on-site cookie preferences tool if available

6) Your privacy rights Depending on where you live, you may have rights such as:

• Access: request the personal information we have about you
• Correction: ask us to correct inaccurate information
• Deletion: request deletion of certain personal information
• Opt-out of targeted advertising: request that we stop using your data for certain targeted advertising purposes (where applicable)
• Data portability: request a copy of your information in a portable format

To make a request, contact us at info@microglams.com with the subject line “Privacy Request.” We may need to verify your identity before fulfilling certain requests.

California Notice (CCPA/CPRA) If you are a California resident, you may have additional rights, including the right to know, delete, correct, and opt out of “sharing” personal information for cross-context behavioral advertising (targeted ads). We do not sell personal information in the traditional sense. We may “share” information for targeted advertising through cookies/pixels depending on your settings and browser/device.

7) How long we keep your information We retain personal information as long as necessary to:

• Fulfill orders and provide services
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce policies
• Maintain business records and prevent fraud

Retention periods vary depending on the type of information and why it was collected.

8) Data security We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) Children’s privacy Our Services are not intended for children under 13 (or under 16 in some regions). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us at info@microglams.com and we will take appropriate steps.

10) International visitors If you access our Services from outside the United States, your information may be processed in the U.S. or other countries where our service providers operate. These locations may have different data protection laws than your jurisdiction.

11) Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last updated” date.

12) Contact us If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:

Microglams Email: info@microglams.com 

Mailing address: 4009-B Brownsville Rd. Trevose, PA 19053 

Phone: 215-346-6631